Professional Diploma in Patient Experience & Effective Communication in Dental Clinics

1. Empower healthcare professionals to build effective communication with patients.
2. Enhance the patient experience within dental clinics and improve satisfaction.
3. Raise the level of human interaction in dental medical services.
4. Professional management of complaints and behavioral feedback.
5. Utilize patient experience measurement tools within the quality framework.

1. Academic Qualification: A university degree in a related healthcare or administrative field.
2. Professional Experience: Minimum of one year in a healthcare facility or dental clinic.
3. Language Skills: Acceptable level of English proficiency.
4. Personal Interview: To assess readiness and professional commitment.

1. Certified copies of academic certificates.
2. Updated CV.
3. Copy of ID or passport.
4. Two professional or academic recommendation letters.

1. Dentists and dental assistants.
2. Managers and reception staff in dental clinics.
3. Patient services and customer care staff in healthcare facilities.
4. Quality and patient experience teams.
5. Professionals in medical marketing and corporate communication.
6. Graduates of dentistry and related dental support fields.
7. Individuals seeking to develop professional communication skills and patient-centered care.

Level One (Foundational): Effective Communication Skills in the Dental Environment

• Training Hours: 15 hours
• Training Units

1. Concepts of medical communication and human behavior.
2. Verbal & non-verbal communication and active listening.
3. Building trust and positive patient interaction.
4. Privacy and professional ethics in communication.

Intermediate Level: Dental Patient Experience Management – Journey Mapping & Impression Enhancement

• Training Hours: 15 hours
• Training Units:

1. Concepts of patient experience and touchpoint analysis.
2. Patient journey from booking to follow-up.
3. Patient experience in dental clinic settings – applied cases.
4. Tools for measuring patient satisfaction and interpreting results.
5. Continuous improvement methodologies (Lean – Voice of Customer).

Advanced Level: Corporate Communication & Patient Relationship Management

• Training Hours: 20 hours
• Training Units:

1. Emotional intelligence in critical treatment situations.
2. Complaint management and service recovery.
3. Strategies for health influence and persuasion.
4. Multichannel digital communication with patients.
5. Presentation skills and communication with teams and patients.

Applied Research Project: “Plan to Improve the Dental Patient Experience”

• Training Hours: (10) hours Supervised and Evaluated
• Project Description:

A practical project involving the study and analysis of patient experience in real or simulated dental clinics, aimed at producing a practical development plan to improve patient experience from both quality and professional communication perspectives.

• Project Objectives:

1. Analyze patient experience stages and identify challenges.
2. Develop a plan to improve patient interaction with the clinic.
3. Provide actionable recommendations to enhance communication quality.
4. Employ performance measurement and continuous improvement tools.

• Trainee Tasks:

1. Select an actual clinic or create a simulation model.
2. Collect data on service procedures and patient interaction.
3. Analyze gaps in communication and service points.
4. Design a comprehensive development plan including.
   • Improvement procedures.
   • Patient satisfaction measurement mechanisms.
   • Evaluation and follow-up mechanisms.

• Supervision and Guidance Approach:

1. Regular in-person or online meetings.
2. Progress review and challenge discussions.
3. Interim and final feedback provision.
4. Project evaluation based on final presentation or report.

• Project Deliverables:

1. Documented applied report containing the patient experience improvement plan.
2. Presentation before a qualified evaluation panel.
3. Project completion certificate within the training program.

1. International Professional Certificate issued by the American Board of Medical & Health Specialties – California, USA
   •  Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
2. International Professional Certificate issued by the American Board for Training and Human Resources Development – California, USA
   • Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
3. Certificate issued by Midmak International Academy – Syria | Australi
   • Certified by the Ministry of Foreign Affairs of Australia and Syria.
4. Academic Endorsement from the American University for Continuing Medical Education (AU-CME)
   • Independent academic documentation facilitating acceptance for international accreditation and professional development portfolios.