Responsibilities:
- Oversee daily operations and coordinate work across different departments to ensure organizational goals are achieved and timelines are met.
- Analyze and develop operational procedures by identifying areas for improvement, increasing operational efficiency, and proposing appropriate solutions to achieve optimal performance.
- Develop action plans and procedures that enhance operational quality, contribute to customer satisfaction, and improve productivity.
- Monitor overall departmental performance, prepare periodic progress and performance reports, and provide necessary recommendations to senior management.
Requirements:
- Qualifications: Degree in Business Administration or a related field.
- Experience: Minimum of 5 years in operations management, with a proven track record of success in improving operational performance.
- Core Skills:
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- Excellent leadership and analytical skills, with the ability to make strategic decisions and solve problems.
- Outstanding communication skills to work effectively with teams and guide them toward achieving goals.
- Proficiency in Microsoft Office, particularly:
- Word: for preparing structured and efficient reports and official correspondence.
- Excel: for data analysis, spreadsheet creation, and performance analysis.
- PowerPoint: for creating presentations that report performance and suggest improvement strategies for senior management.
Required Digital Skills:
- Experience with project management software, such as Microsoft Project or Asana, for project planning, work tracking, and cross-departmental coordination.
- Skills in data management and analysis tools, such as Microsoft Power BI or Tableau, to provide precise and visual analyses of operational performance and effectiveness.
- Proficiency in time and task management tools like Outlook Calendar or Google Calendar to maintain schedules and remind teams of tasks and objectives.
- Ability to use operational management systems, such as ERP Systems (Enterprise Resource Planning) for resource tracking and performance analysis.
- Familiarity with internal communication tools, such as Slack or Microsoft Teams, to ensure seamless communication between departments and facilitate instant meetings.