Professional Diploma in Clinic & Medical Center Management and Operations

1. Addresses the urgent need to improve healthcare administration in both public and private sectors.
2. Equips participants with tools to enhance clinic operations and service delivery efficiency.
3. Qualifies participants to manage resources, streamline procedures, and improve patient satisfaction.
4. Internationally accredited, enhancing local and global career advancement opportunities.

1. Academic Qualification: A university or intermediate degree in administrative fields such as Public Administration, Business Administration, Healthcare Management, Hospital Administration, or equivalent recognized programs.
2. Specialization Interest: Clear motivation to specialize in clinic and medical center management with full commitment to program participation.
3. Professional Experience (Preferred but not required): Priority for applicants with experience in administration or healthcare sectors.
4. Basic Technical Skills: Proficiency in using computers, Office applications, and navigating digital learning environments.
5. Attendance & Assessment Commitment: Full attendance and participation in the applied research project are mandatory for certification.

1. Copy of the Academic Certificate: Original graduation certificate or a certified copy proving the attainment of an administrative qualification (university or intermediate).
2. Copy of the Transcript (if available): Showing the academic courses related to the administrative specialization.
3. Recent Personal Photo: White background, high quality.
4. Copy of National ID or Passport: Must be valid.
5. Brief Curriculum Vitae (optional but preferred): Including academic qualifications and professional experience (if any).
6. Short Motivation Letter (optional): A brief text explaining the applicant’s reasons for joining this diploma is recommended.
7. Official Registration Form: To be filled out electronically according to the Academy’s system and signed by the applicant.

1. Clinic and private medical center managers seeking to enhance their expertise in professional management and operations.
2. Graduates of Health Administration, Hospital Management, or Business Administration aiming to enter and grow within the healthcare sector.
3. Administrative professionals in hospitals and healthcare centers who aspire to advance their careers or move into leadership roles.
4. Entrepreneurs and owners of emerging healthcare projects (clinics, cosmetic centers, medical centers) who want to master operational and administrative practices.
5. Healthcare marketing specialists and patient services professionals looking to gain a comprehensive understanding of clinic management.
6. Medical sector entrepreneurs planning to establish specialized clinics or medical centers.
7. Experienced technical or nursing staff interested in transitioning into administrative positions within healthcare institutions.
8. Administrative assistants and medical office managers seeking accredited professional qualifications in healthcare management and operation

Level One (Foundational): Basic Concepts of Clinic Management

• Training Hours: 25 hours
• Training Units

1. Introduction to Health Management & Clinic Operations.
2. Organizational and Functional Structures in Health Centers.
3. Human Resource Management in Medical Settings.
4. Health Information Systems & Medical Records.
5. Introduction to Health Legislation & Professional Ethics.

Intermediate Level: Operational & Financial Management

• Training Hours: 30 hours
• Training Units:

1. Operational Budgeting & Cost Management.
2. Service Pricing, Billing, and Collections.
3. Inventory and Medical Supplies Management.
4. Daily Operations & Task Distribution.
5. Performance Measurement & Continuous Improvement.
6. Time Management Techniques in Clinics.

Advanced Level: Quality of Care & Leadership

• Training Hours: 25 hours
• Training Units:

1. Patient Experience Management & Service Quality.
2. Medical Marketing & Digital Reputation Building.
3. Risk Management, Quality, and Safety Assurance.
4. Operational Policies and Workflow Protocols.
5. Effective Leadership & Decision-Making in Clinics.

Applied Research Project: “Comprehensive Operational Plan for a Clinic or Medical Center”

• Training Hours: (10) hours Supervised and Evaluated
• Project Description:

A capstone project designed to simulate real-world clinic operations. Trainees develop a comprehensive, actionable operations plan for a real or virtual clinic/center, integrating theoretical knowledge and practical management skills under the guidance of a certified international expert.

• Project components:

1. Analysis of current operational status (real or hypothetical facility).
2. Design of a detailed operational plan (admin structure, finance, daily ops).
3. Financial and performance analysis (costs, revenues, KPIs).
4. Professional presentation of the plan and improvement strategies.
5. Project defense before an academic evaluation panel.

• Project Objectives:

1. Bridge theoretical concepts with practical clinic management.
2. Develop administrative planning and financial/operational analysis skills.
3. Provide real-world experience in creating operational plans.
4. Simulate management of a clinic with realistic quality standards.

• Trainee Tasks:

1. Collect/analyze data for a real or simulated clinic.
2. Design a comprehensive operational plan (HR – Finance – Logistics – Services).
3. Compile and submit a complete final project report.
4. Deliver a PowerPoint presentation to the academic jury.
5. Receive feedback and implement necessary revisions.

• Supervision and Guidance Approach:

1. Direct mentorship by international clinic management expert.
2. Weekly progress reviews (on-site or virtual).
3. Step-by-step task monitoring with quality control.
4. Continuous guidance to ensure successful project completion.

• Project Deliverables:

1. Professional report (PDF + Excel plan or equivalent tools).
2. Integrated presentation (or equivalent format).
3. Final evaluation report from the academic jury.
4. Project may be adopted as a developmental model in real clinics in cooperation with the Academy.

1. International Professional Certificate issued by the American Board of Medical & Health Specialties – California, USA
   •  Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
2. International Professional Certificate issued by the American Board for Training and Human Resources Development – California, USA
   • Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
3. Certificate issued by Midmak International Academy – Syria | Australi
   • Certified by the Ministry of Foreign Affairs of Australia and Syria.
4. Academic Endorsement from the American University for Continuing Medical Education (AU-CME)
   • Independent academic documentation facilitating acceptance for international accreditation and professional development portfolios.