Professional Diploma in Healthcare Management

1. Provides high-quality training content tailored for the healthcare workforce.
2. Enhances capabilities in human and financial resource management.
3. Supports innovation and digital transformation in healthcare facilities.
4. Improves patient experience and promotes sustainability in healthcare services.

1. A university degree in one of the health disciplines (Medicine, Nursing, Pharmacy, Health Sciences) or in administrative disciplines (Business Administration, Healthcare Management).
2. Or a documented professional experience of no less than two years in managing healthcare facilities or leading medical teams.

1. Copy of national ID or passport.
2. Personal photo.
3. Graduation certificate or proof of experience.
4. Updated resume.

1. Hospital and healthcare center managers.
2. Department heads and healthcare administrative staff.
3. Healthcare quality and accreditation professionals.
4. Individuals seeking to advance their healthcare leadership skills.

Level One (Foundational): Fundamentals of Leadership & Management in Healthcare

• Training Hours: 20 hours
• Training Units

1. Fundamentals of Healthcare Management.
2. Effective Leadership & Team Management.
3. Strategic Thinking & Decision-Making.
4. Administrative Skills & Operational Planning.

Intermediate Level: Quality and Governance in Healthcare Systems

• Training Hours: 20 hours
• Training Units:

1. Quality Management & Patient Safety.
2. Clinical & Organizational Governance.
3. Healthcare Performance Indicators & Continuous Improvement.
4. Applying International Standards (ISO – CBAHI – JCI).

Advanced Level: Patient Experience & Smart Healthcare Transformation

• Training Hours: 20 hours
• Training Units:

1. Patient Experience Management & Effective Communication.
2. Innovation in Healthcare Delivery.
3. Digital Transformation & Smart Healthcare.
4. Institutional Change Management & Sustainability.

Applied Research Project: “A Strategic Plan to Improve Operational Performance and Patient Experience in a Healthcare Facility”

• Training Hours: (10) hours Supervised and Evaluated
• Project Description:

The project aims to develop a comprehensive strategic plan to enhance operational performance and improve patient experience in a healthcare institution. The project includes analyzing the current situation, identifying performance and service gaps, proposing practical solutions based on international best practices and quality standards, and establishing evaluation indicators to monitor implementation and measure impact.

• Project Objectives:

1. Apply tools and methodologies for operational performance analysis in healthcare institutions.
2. Identify the main gaps related to patient experience and service quality.
3. Propose actionable and practical solutions to improve operational efficiency.
4. Develop an integrated strategic plan linking operational performance with patient satisfaction.
5. Design Key Performance Indicators (KPIs) to ensure continuous development and improvement.

• Trainee Tasks:

1. Collect primary and secondary data related to the institution’s performance and services.
2. Conduct a comprehensive strategic analysis using SWOT and PESTEL tools.
3. Identify operational and service gaps affecting the patient experience.
4. Develop practical solutions in accordance with best practices and quality standards.
5. Prepare a written strategic plan linking operational performance to the patient experience.
6. Design measurable and applicable Key Performance Indicators (KPIs).
7. Prepare a presentation illustrating the work stages and final results before the evaluation committee.

• Supervision Guidance Approach:

1. Academic supervision sessions (10 hours) distributed over the different stages of the project.
2. Individual and group follow-up to provide continuous feedback and guidance.
3. Advisory support in selecting appropriate tools and methodologies for analysis and planning.
4. A final review to ensure the project aligns with international healthcare quality standards.

• Project Deliverables:

1. A formal strategic document (10–15 pages) containing the operational performance and patient experience improvement plan.
2. A comprehensive situational analysis using strategic analysis tools (SWOT, PESTEL).
3. A performance and service gap map with identified improvement priorities.
4. A solutions matrix with KPIs to guide implementation and evaluation.
5. A presentation (PowerPoint) summarizing the findings and recommendations before the evaluation committee.

1. International Professional Certificate issued by the American Board of Medical & Health Specialties – California, USA
   •  Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
2. International Professional Certificate issued by the American Board for Training and Human Resources Development – California, USA
   • Notarized and Apostilled by the U.S. Department of State.
   • Globally verifiable via the Dataflow system
3. Certificate issued by Midmak International Academy – Syria | Australi
   • Certified by the Ministry of Foreign Affairs of Australia and Syria.
4. Academic Endorsement from the American University for Continuing Medical Education (AU-CME)
   • Independent academic documentation facilitating acceptance for international accreditation and professional development portfolios.