Training Course: Professional Communication Skills According to International Standards

The course is designed to enable participants to:

1. Write professional correspondence and formal emails: accurately and professionally, reflecting the organization’s image.
2. Enhance team communication and manage meetings: in an effective and organized manner.
3. Apply active listening skills and smart questioning techniques: to improve understanding and decision-making quality.
4. Adhere to telephone etiquette, professional communication, and follow-up: practices to ensure continuous and clear communication with clients and colleagues.
5. Develop interaction skills and self-awareness: contributing to an improved work environment and the building of strong professional relationships.

1. Applicants must be graduates or current university students in one of the following fields:

• Business Administration
• Economics
• Marketing
• Media
• Public Relations

2. Possess basic computer and digital literacy skills.
3. Demonstrate the ability to actively participate in practical and group exercises.
4. Commit to attending all course sessions and completing required practical projects.
5. No prior professional experience is required, as the course is designed in a progressive, applied manner.

1. Certified copy of university degree or student ID.
2. Recent passport-size photo with a white background.
3. Copy of national ID or passport.
4. Completed official registration form.

1. Employees of institutions and companies seeking to develop their professional communication skills.
2. Administrators, team leaders, supervisors, and project coordinators.
3. Human resources, training, quality, and community service staff.
4. Professionals working in internal marketing and corporate communication.
5. Recent graduates seeking to enhance their professional communication and professional interaction skills.

1. Writing professional correspondence and formal emails in a clear and professional manner.
2. Team communication and effective meeting management.
3. Active Listening and Smart Questioning.
4. Telephone etiquette, professional communication, and follow-up.
5. Improving interaction skills and self-awareness in the workplace.
6. Dealing with different personality types and resolving professional problems effectively.

1. Certificate accredited by Midmak International Academy – Syria | Australia.
2. Certificate accredited by the American Board for Human Resources Training and Development – California, USA.
3. Certificate accredited by the Arab Trainers Union – Economic Unity Council – Arab League.

All certificates carry official accreditation seals and document participants achievements in accordance with international standards.