Organizational Structure

• Chief Operating Officer (COO)

The Chief Operating Officer leads the operational and administrative level of Midmak International Academy. The COO oversees the daily functioning of all support departments and works to translate strategic plans into effective operational procedures that ensure execution quality and resource efficiency.

Main Responsibilities:

• • Managing and monitoring the daily operational and administrative performance of all institutional support units.
  • Implementing operational plans approved by the CEO and achieving institutional objectives.
  • Coordinating between administrative, financial, logistical, and technical units to ensure smooth workflow.
  • Preparing periodic operational reports and submitting them to senior management.
  • Monitoring the implementation of institutional policies and regulatory procedures.
  • Supporting digital transformation and institutional development efforts in cooperation with the E-Learning Unit.
  • Leading emergency plans and institutional risk management.
  • Supervising human resources management and internal competency development.
  • Monitoring departmental budget execution and ensuring compliance with approved budgets.

Executive Departments:

1. Human Resources and Professional Development Department.
2. Finance, Planning, and Accounting Department.
3. Public Relations and Institutional Marketing Department.
4. Information Technology and Digital Transformation Department.
5. Technical Support and Logistics Services Department.
6. Risk Management and Internal Audit Department.

• Vice President for Academic Affairs (Provost) (VPA)

The Vice President for Academic Affairs is the highest academic leader after the CEO and is responsible for implementing academic policies and ensuring quality and excellence in educational and training programs. The Provost oversees all academic departments and coordinates between training sectors, scientific councils, and quality units.

Main Responsibilities:

• • Full supervision of the design, implementation, and evaluation of academic and training programs.
  • Ensuring alignment of programs with international standards and accreditation requirements, such as ISO 21001 and the American Board.
  • Leading curriculum development and updating training materials in coordination with different sectors.
  • Monitoring the performance of academic and training staff and approving trainers.
  • Managing practical training and formative assessment systems to ensure measurable learning outcomes.
  • Supervising the preparation of research studies and academic/professional reports.
  • Developing e-learning and blended learning plans in line with digital transformation.
  • Chairing permanent academic committees (Curriculum, Examinations, Assessment, Quality).
  • Continuous coordination with each training sector head to ensure integration of vision, content, and outcomes.

1. Programs, Curriculum, and Training Pathways Management

• • Designing training programs and specialized diplomas.
  • Developing professional and sector-based pathways.
  • Documenting and updating training materials based on a competency framework.

2. Admissions, Registration, and Examinations Management

• • Managing registration and admission procedures.
  • Organizing theoretical and practical examinations.
  • Issuing certificates and managing experience equivalency.

3. Practical Training and Formative Assessment Management

• • Supervising clinical and applied training.
  • Conducting ongoing performance evaluation during training.
  • Supporting graduates and post-graduation follow-up.

4. Quality Assurance and Academic Accreditation Management

• • Ensuring academic quality standards.
  • Following up on local and international accreditations (ISO 21001, American Board).
  • Reviewing content and developing measurement standards.

5. Research and Consultancy Projects Management

• • Promoting research culture.
  • Implementing consultancy projects with partners.
  • Preparing sectoral studies and analytical frameworks.

6. E-Learning and Blended Education Management

• • Supervising distance learning platforms.
  • Developing interactive digital content.
  • Providing technical and educational support to trainees.

Each specialized training sector is managed by a Sector Head and operates under dual supervision from the Vice President for Academic Affairs and the Quality and Accreditation Unit. Each sector is responsible for implementing its specialized direction in alignment with the Academy’s overall vision.

Responsibilities of Sector Heads:

Each Sector Head leads a specialized executive function within their respective sector, ensuring alignment with the Academy’s overall vision and achieving the highest standards of academic and training efficiency.

• • Preparing and implementing the annual training plan for the sector in coordination with the Academic Administration.
  • Monitoring the implementation of specialized programs and diplomas, and ensuring compliance with approved schedules and content.
  • Continuous coordination with the Curriculum and Content Unit to update and develop training materials based on competency-based standards.
  • Supervising trainers within the sector and evaluating their performance according to defined performance indicators.
  • Conducting periodic evaluations of programs and submitting academic and developmental recommendations.
  • Preparing analytical reports on program outcomes, training outputs, and trainee satisfaction levels.
  • Analyzing training market needs within the specialization and proposing new initiatives to expand qualification pathways.
  • Strengthening communication with relevant professional and sectoral institutions to enhance integration of practical training opportunities.
  • Supporting academic accreditation efforts through documentation of training performance and compliance with standards.
  • Supervising the development of graduation projects or applied research conducted by trainees in advanced sectors.

• E-Learning & Digital Transformation Unit (EDX)

The Institutional Innovation and Support Units constitute the backbone of sustainable development at Midmak International Academy. They are designed to enhance operational efficiency, accelerate digital transformation, and achieve leadership in research, innovation, and quality. These units operate under the direct supervision of executive management and are fully integrated with academic, operational, and sectoral departments.

They are responsible for:

• • Developing e-learning platforms and managing digital content.
  • Overseeing the educational technology infrastructure and system integration.
  • Automating educational and administrative processes in coordination with other units.
  • Leveraging artificial intelligence and extended reality technologies within the training environment.

• Innovation & Institutional Modeling Unit (IMD)

  • Designing innovative business models in education and training.
  • Leading continuous institutional development initiatives.
  • Supporting the establishment of innovation labs and sector-based modeling applications.

• Research & Development Unit (RPD)

  • Preparing and submitting development projects at both local and international levels.
  • Coordinating research studies related to training sectors.
  • Publishing scientific and professional outputs that contribute to building a distinguished academic reputation.

• Exams & Professional Licensing Unit (EPL)

  • Coordinating with international accreditation bodies such as the American Board.
  • Organizing and documenting theoretical and practical professional examinations.
  • Issuing official certificates and accreditations for programs linked to professional licensing.

• Data & Institutional Assessment Unit (DAE)

  • Designing an integrated system for analyzing trainee, program, and trainer data.
  • Developing performance evaluation reports and supporting decision-making based on accurate indicators.
  • Supporting senior leadership in performance review and strategic planning.

• International Relations & Representation Unit (IRE)

  • Expanding academic and technical partnerships at the international level.
  • Representing the academy in global scientific forums and international agreements.
  • Supporting the academy’s regional expansion in alignment with its strategic objectives.

Midmak International Academy places significant importance on global expansion and strengthening its presence in the international educational and professional landscape through its official offices and accredited partnerships worldwide. International representation is directly supervised by the International Relations Unit, in coordination with the Academy’s executive presidency.

• Midmak Australia Office (AUB)

  • The official accredited headquarters of the Academy outside Syria, responsible for implementing international programs in coordination with the main headquarters.
  • Responsible for providing administrative and technical support for programs delivered in English.
  • Manages international registration procedures and coordinates communication with Australian government entities and universities.
  • Oversees joint programs with the American Board and international academic institutions.

• University Support Office in Syria (SUS)

  • This office is considered a vital component of the Academy’s local representation system in Syria and is dedicated to strengthening direct engagement with Syrian universities and the local academic community.
  • Provides academic support services, career guidance, and training consultancy for university students and graduates.
  • Organizes awareness activities related to internationally accredited training programs and facilitates student participation in Academy programs.
  • Coordinates with public and private universities to establish cooperation and twinning agreements in joint training, applied research, and academic initiatives.
  • Manages the implementation of pre-graduation qualification projects for final-year students (Pre-Graduate Training Pathways), in alignment with American Board requirements.
  • Supervises institutional examinations within universities, as well as registration and academic follow-up procedures for trainees.
  • Serves as an effective liaison between the Academy and students, faculty members, and training and development departments within Syrian universities, acting as a bridge between the Academy and the local academic community.

• International Relations & Joint Accreditation Management Unit (IAC)

  • Coordinates with international accreditation bodies such as the American Board, ISO, and global universities and professional institutions.
  • Manages official licensing for training programs delivered in collaboration with partners.
  • Represents the Academy in international conferences and global events.
  • Develops bilateral agreements and professional networks with international academic institutions.

This framework has been designed to align with:

• • The institutional transformation towards a sustainable quality management model in accordance with ISO 21001.
  • The geographical and specialization expansion of the Academy.
  • The positioning of the Academy as a professional training model across the Middle East and Australia.
  • Compliance with international accreditation bodies, primarily the American Board of Medical and Health Specialties.

Official Institutional Version – Prepared by the Institutional Policy Development Unit at Midmak International Academy – 2025.